POLICY

Skin Sorority Business Policy

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Mission Statement:
At Skin Sorority, we are committed to providing exceptional skincare services and products while prioritizing the health and well-being of our clients. Our mission is to enhance natural beauty, boost confidence, and promote healthy skincare practices.

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1. Appointment and Scheduling
Appointments can be made by phone, online, or in person. Please arrive at least 10 minutes before your scheduled appointment to ensure a full treatment session. Late arrivals may result in a shortened appointment to avoid inconveniencing the next client. Late arrivals are also subject to cancellations. No shows will be billed the remaining balance. 

 

2. Cancellation and Rescheduling:
We understand that unforeseen circumstances may arise. To cancel or reschedule an appointment, please provide at least 24 hours' notice. Late cancellations and no-shows may be subject to a fee.

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3. Reservation and Deposit Requirement:

To secure an appointment at Skin Sorority, clients are required to put down a valid credit card. We do not deduct an amount for a deposit, but will charge a $50.00 no show fee if there has been no communication about cancellation/rescheduling.

 

4. Deposit Refund and Cancellation Policy:

Deposits are non-refundable. Skin Sorority reserves the right to withhold or refund deposits at its discretion in exceptional circumstances, such as service provider unavailability or business closure.

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5.  Deposit Application:

Deposits are applied toward the scheduled appointment and are deducted from the final bill.

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6. Consultation:
All clients will undergo a skincare consultation before their first treatment to determine skin type, concerns, and any contraindications. Clients should disclose any allergies, medical conditions, or medications that might affect their treatment.

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7. Health and Safety:
We prioritize the safety and well-being of our clients. All equipment and treatment areas are regularly sanitized and maintained. Our staff is trained in infection control and follows strict hygiene protocols.

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8. Treatment Procedures:
Our technicians will provide a customized treatment plan based on your skin's needs and your goals. Clients should communicate any discomfort, allergies, or concerns during the treatment to ensure a comfortable experience.

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9. Product Use:
We use and recommend professional-grade skincare products. Product recommendations will be provided based on your skin type and concerns. Clients should follow at-home skincare routines as advised by our estheticians.

 

10. Payment:
Payment is due at the time of service and can be made by cash, credit card, or another agreed-upon method. Please note that payments outside of cash are subject to HST. 
 

11. Privacy and Confidentiality:
Client information, including medical history and skincare concerns, will be kept confidential and used solely for treatment purposes. We adhere to all privacy and data protection laws.

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12. Feedback and Concerns:
We welcome feedback from our clients to improve our services. Please don't hesitate to share your thoughts or concerns with our staff.

 

13. Appointment Reminders:
We offer appointment reminders via text, email, or phone call. This is sent out 24 hours before your appointment. 

 

14. Minors:
Clients under 18 years of age must have parental consent for all of our services.

 

15. Special Offers and Promotions:
We may offer special promotions and discounts from time to time. Terms and conditions will apply to these offers.

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16. Liability:
Skin Sorority is not liable for any adverse reactions or outcomes resulting from our skincare services or product use.

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17. Changes to Policy:

We reserve the right to modify this policy as needed. Any changes will be communicated to clients in advance.

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